Remote Customer Service Representive

Job Description

REQUIREMENTS

• Minimum of one year office support experience in a customer service role.
• High school diploma or GED
• Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages.
• Typing speed of 45 WPM and familiarity with basic 10-key.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong attention to detail, great problem-solving skills, and the ability to multitask.
• A professional virtual appearance with a quiet, distraction-free workspace.
• Bilingual skills are a plus.
• Must be able to work occasional overtime.
• Office equipment will be provided to help you succeed in your role.

RESPONSIBILITIES

• Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
• Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
• Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
• Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
• Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
• Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate.
• Follow all our client’s policies and guidelines to ensure quality and consistency in your work.
• Help out with other tasks or assist teammates as needed.
• Perform other duties as assigned by management.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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