Remote AR & Patient Collections Specialist

Specialist

Remote

July 17, 2026

Application ends: October 15, 2026

REQUIREMENTS

Experience: 2 years of AR collections and patient collections.
Communication Skills: Excellent verbal communication and customer service skills to handle sensitive patient financial conversations with empathy and professionalism.
Remote Capability: Proven ability to work virtually in a remote capacity while adhering to a strict, set working schedule.
Home Office: A secure, private home office environment suitable for handling sensitive medical and financial data.
Technical Skills: Familiarity with EHR/EMR systems (experience with Tebra is highly preferred) and navigating multiple insurance portals.
Industry Knowledge: Understanding of mental health billing rules, patient financial responsibility, insurance verification, and the AR collections lifecycle.

RESPONSIBILITIES

Claim Management: Address up-front and back-end rejections, working each claim billed until payment is received or deemed uncollectible.
Patient Collections: Manage patient accounts, discuss outstanding balances, process patient payments, and set up payment plans securely.
Denial Resolution: Resolve rejected claims by filing corrective claims, submitting claim-level appeals, providing supporting documentation, or advancing claims to the next level.
Data Verification: Access multiple Electronic Health Record (EHR) systems and insurance portals to review, enter, and verify patient demographics and eligibility of benefits.
System Documentation: Update EMR platforms and document all actions throughout the claim lifecycle by entering detailed notes within Tebra.
Compliance: Maintain strict confidentiality by adhering to HIPAA guidelines, state regulations, and company policies.
Trend Analysis: Identify claim rejection and denial trends, proactively bringing them to management’s attention.
Collaboration: Maintain periodic contact with management throughout the day via phone or Zoom to ensure productivity and alignment.