Remote After Hours Coordinator

Job Description

REQUIREMENTS

• Must be at least 18 years of age
• High School Diploma or equivalent
• Must reside within 30 miles of Ann Arbor, MI
• Experience working with children in a professional setting
• Knowledge of computer skills
• Compassion for staff and families
• Customer service skills
• Support the administration team

RESPONSIBILITIES

• Highly attentive to incoming calls
• Ability to communicate effectively to staff and families
• Scheduling Shifts – handle all open shift requests.
• Reach out to caregivers to ensure all shifts are scheduled
• Responding to caregivers and families via email, text and phone calls
• Management of caregivers on staff
• Resolve escalated client and caregiver issues
• Maintaining composure in difficult situations
• Responding to all shift requests in a timely manner
• Documentation
• Maintaining our fill rate
• Use of electronic software for timekeeping
• Complete assigned training and education as necessary

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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