Referral & Support Coordinator

Job Description

REQUIREMENTS

Strong phone presence

Comfortable making outbound calls

Comfortable holding virtual meetings

Strong follow-up and organization skills

Professional written communication

Ability to track clients, contacts, documents, and next steps

Comfortable using email, spreadsheets, and online systems

Reliable, detail-oriented, and able to work remotely

Able to maintain confidentiality

RESPONSIBILITIES

Contact personal injury law firms to introduce BTRC services

Build relationships with attorneys, intake staff, paralegals, and case managers

Hold virtual meetings or short presentations with law firms

Follow up with referral partners and help move relationships forward

Send approved BTRC service information and referral materials

Help referred clients complete screening and intake steps

Track client appointments, missed appointments, and follow-up needs

Help ensure required legal and client paperwork is completed

Monitor documentation completion and escalate concerns to leadership

Assist with therapist interview scheduling, onboarding, and provider tracking

Work with the team on backend support

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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