Records Manager

Manager

Remote

March 7, 2026

Application ends: June 6, 2026

Job Description

JOB DETAILS

REQUIREMENTS

Exceptional interpersonal skills with the demonstrated ability to consistently lead and serve others with humility, kindness, empathy, and joy;
Able to establish rapport, gain commitment, and provide a high level of support to customers, internal and external;
Strict attention to detail with the ability to discern patterns from multiple sets of data;
Laser-focused process improvement and efficiency skills;
Mastery of the systems, processes, and positions involved in effective management of student records, both physical and digital;
Ability to excel in a fast-paced, high-energy, entrepreneurial, team environment while juggling multiple tasks and priorities; and
Excellent written and verbal communication skills.
Bachelor’s degree or equivalent combination of education and experience;
Minimum of three (3) years of related professional experience;
Minimum of two (2) years of experience managing and leading people;
Minimum of one (1) year of experience with student information systems, customer relationship management systems (Salesforce), state educational reporting systems or relevant combination thereof;
Strong experience with Mac OS, Google Workspace, and Asana preferred;
Private, distraction-free, professional remote work environment with high-speed internet;
Strong analytical skills; and
Ability to pass required background checks.

RESPONSIBILITIES

Serve all stakeholders with integrity, humility, and joy while consistently modeling the importance of both task competency and relationships;
Participate in Company events, activities, and meetings with a smile and an infectious, great attitude;
Own every aspect of the rules, tasks, projects, processes, and documentation used to effectively process digital and physical student records across all grade levels and program types;
Use data to analyze, revise, and improve processes that leverage systems to improve team efficiency, effectiveness, and accuracy;
Work closely with other departments to gather feedback on the effectiveness of our processes and drive improvements in quality and a consistent experience for our families;
Ensure student data is complete and accurate, meeting all operational and compliance requirements, quickly identifying and correcting any missing or inaccurate data;
Personally engage with staff and families in escalated situations involving student records, then capture key learnings and incorporate them into existing processes and documentation;
Use audits and other reports to ensure a systems approach to record processing, error identification, and process improvement;
Ensure the completeness and accuracy of all student information in our systems;
Develop and implement effective records retention policies in accordance with company and legal requirements;
Monitor progress and drive improvement in critical metrics, including but not limited to quality assurance, service levels, audit findings, and student retention;
Utilize performance management strategies to monitor and improve employee performance, including frequent one-on-ones and exceptional documentation that builds on prior discussions; and
All other duties as assigned.