Receptionist/Administrative Assistant

Job Description

REQUIREMENTS

• Exceptional verbal and written communication skills.
• Strong customer service skills with the ability to communicate clearly with clients and team members alike.
• Ability to prioritize tasks effectively using time management skills while maintaining attention to detail.
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
• Experience managing multi-line phone systems and demonstrating excellent phone etiquette.
• Clerical experience with familiarity in filing systems, proofreading documents, and handling administrative tasks efficiently.
• Ability to effectively work from home.
• Some knowledge of education law preferred.

RESPONSIBILITIES

• Answer phone calls with professionalism and warmth, ensuring a positive first impression.
• Manage multi-line phone systems, directing calls accurately and courteously using proper phone etiquette.
• Take intakes of potential new clients.
• Handle incoming correspondence with attention to detail.
• Maintain organized digital filing systems ensuring easy retrieval of documents.
• Support calendar management by scheduling appointments, phone calls, and meetings efficiently.
• Assist with office management duties including drafting engagement letters to clients and record request letters.
• Coordinate with team members on administrative projects to enhance the team’s overall productivity and workflow.

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