Quality Assurance Analyst

Job Description

REQUIREMENTS

• Experience supporting Quality Assurance, Test Management, or Quality Engineering initiatives within Agile or SAFe environments.
• Strong understanding of software testing processes, testing lifecycle practices, and quality governance principles.
• Experience improving, standardizing, or optimizing testing workflows, QA processes, and operational practices.
• Experience mentoring, coaching, and enabling teams on testing best practices, quality processes, test design, and quality maturity improvement initiatives.
• Strong analytical, organizational, and problem-solving skills with experience supporting reporting, dashboards, metrics, or testing visibility initiatives.
• A continuous improvement mindset with adaptability, initiative, and communication skills needed to help mature and scale organizational quality practices.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Hands-on experience with test management and collaboration tools such as qTest, Xray, Jira, Confluence, or similar platforms.
• Experience working within Agile and/or SAFe delivery environments supporting cross-functional teams and testing coordination activities.
• Experience training, mentoring, or enabling Business Analysts, QA resources, or hybrid testing roles on testing practices and quality processes.
• Experience developing enablement materials, process documentation, playbooks, workshops, or training resources.
• Experience supporting testing standardization, quality improvement, governance, or operational maturity initiatives across teams or organizations.
• Exposure to enterprise application testing environments including integration, end-to-end, regression, or release testing activities.

RESPONSIBILITIES

• Drive QA Standards & Tool Adoption: Partner with ARTs and delivery teams to implement standardized QA practices, testing phases, terminology, and test management processes.
• Analyze QA Program Metrics: Develop and analyze dashboards and reporting that provide visibility into test coverage, traceability, quality trends, and adoption metrics.
• Coach Teams on Quality Practices: Collaborate with delivery teams to strengthen test design, validation approaches, risk-based testing, integration/end-to-end testing, and requirements traceability.
• Train and Upskill: Support training, coaching, and enablement activities for BA/QA hybrid roles and delivery teams to improve testing consistency and quality maturity.
• Support Continuous Improvement: Identify opportunities to improve QA processes, workflows, reporting, and operational effectiveness across the organization.
• Support QA Program Reporting: Partner with QA Program leadership to support governance, reporting, operationalization, and enterprise quality maturity initiatives.

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