Provider Engagement Manager

Job Description

REQUIREMENTS

• Comfort and confidence on the phone, this role is largely phone-based outbound outreach.
• Strong listening skills and genuine curiosity about the people you talk to.
• Ability to handle pushback or frustration without becoming defensive or pushy.
• Self-starter who can manage your own time and stay organized in a remote environment.
• Collaborative, you’ll be learning from and working alongside an experienced teammate.
• Comfort in ambiguity and ability to self-direct.
• Recognize trends and report to Director of Provider Success.
• Ability to learn quickly and adapt to change.

Preferred:

• Experience in a customer-facing role: account management, customer success, sales, or similar.
• Familiarity with the RV industry, mobile service landscape, or a two-sided marketplace.
• Experience in a fast-moving startup.
• Willingness to learn new technologies/tools.

RESPONSIBILITES

Drive Provider Activation:

• Make proactive outbound calls to providers who are on the platform but haven’t yet activated our client’s payments or adopted our PRO Tools
• Answer inbound messages, emails, calls from providers who have questions about the platform.
• Triage and prioritize cases – escalating, if necessary to the Director of Provider Success.
• Help providers understand how payments work, what the platform fee structure means for them, and how leveraging our tools can earn them more business.
• Track and follow up on providers moving through the activation funnel.
• Manage the Certified Pro queue, reviewing background checks, insurance verification, and new provider applications that determine a provider’s path to Certified Pro, our highest standing on the platform.
• Follow up directly with applicants on missing, incomplete, or expired documentation to keep them moving toward certification rather than stalling out

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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