Project Manager – ITSM

Job Description

REQUIREMENTS

• Experience in Implementation of ITSM, ITIL frameworks
   
• Experience in Implementation of tool – Jira or ServiceNow or equivalent ITMS tools
   
• Deep understanding of the Incident Lifecycle Management, Problem Management
   
• Project planning
   
• Risk and Issue Management
   
• Stakeholder management and Governance

RESPONSIBILITIES

• Lead the successful delivery of ITSM projects, from initiation to closure, ensuring alignment with business objectives and IT strategies.
• Define project scope, goals, and deliverables in collaboration with stakeholders, ensuring clear understanding and buy-in.
• Develop and manage detailed project plans, including timelines, resource allocation, budgets, and risk mitigation strategies.
• Facilitate cross-functional team collaboration, fostering effective communication and problem-solving to overcome project hurdles.
• Oversee the implementation and adoption of ITSM processes and tools, such as Incident, Problem, Change, and Service Request Management.

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