Product Support Specialist

Job Description

REQUIREMENTS

• Strong written and verbal communication skills with an emphasis on clarity and empathy
• Demonstrated ability to troubleshoot technical issues and think critically under pressure
• Highly organized with the ability to manage multiple tasks and priorities simultaneously
• Self-starter comfortable working independently in a remote environment
• Ability to travel up to 50% as needed to support customer onboarding and adoption initiatives. Candidates must reside within 50 miles of a major U.S. airport.

Nice to Have:

• Experience supporting a SaaS product or working in a software company
• 1–3 years of experience in a customer support, technical support, or product support role
• Familiarity with CRM platforms
• Basic understanding of software, APIs, integrations, or technical configurations
• Experience in a startup or high-growth environment

RESPONSIBILITIES

• Respond to and resolve customer support inquiries via email, chat, and/or phone in a timely and professional manner
• Diagnose and troubleshoot product issues on a daily basis, escalating complex cases to appropriate internal teams when needed
• Develop and maintain help center articles, FAQs, and how-to guides to enable customer self-service
• Collaborate with Product and Engineering teams to communicate recurring customer pain points and contribute to product improvement
• Proactively identify opportunities to improve support workflows and customer outcomes
• Provide onboarding assistance and training guidance to new customers as needed

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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