Product Specialist

Job Description

REQUIREMENTS

• 5+ years of direct B2B operational experience
• Extensive experience with technical and complex products
• Strong technical communication (e.g., written, verbal, presentation)
• Highly organized and results-oriented
• Proficiency in using technology tools and programs

Preferred

• Product experience related to SaaS or hardware in healthcare
• Direct experience in veterinary or human healthcare operations
• Exposure to startup or high-growth company dynamics

RESPONSIBILITIES

• Facilitate end-to-end product and service logistics and delivery across all hardware and software lines, ensuring a positive customer experience
• Collaborate with engineering to translate deep technical knowledge into effective customer, training, and enablement collateral
• Serve as the technical anchor for issue triage, troubleshooting, and escalation to address complex issues and close outstanding gaps
• Author and maintain technical documentation including specs sheets, SOPs, playbooks, troubleshooting guides, and change management
• Provide courage across broader customer success functions, ensuring continuity of delivery, support, and overall customer experience

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn