Processor

Job Description

REQUIREMENTS

• College Degree
• Clean background check
• Customer service skills are required
• Effectively manage time, prioritize tasks, and work within deadlines
• Well organized with excellent attention to detail
• Proficiency in written and verbal communication is a must
• Communicate with all contacts constructively and must be able to listen closely and convey points clearly
• Must be positive, professional, and possess a cheerful attitude
• Respect confidentiality and handle sensitive information in a secure manner
• Outstanding customer service and relationship-building
• Excellent verbal and written communication
• Experience:
• Customer service: 1 year (Preferred)
• Document processing: 1 year (Preferred)

RESPONSIBILITIES

• Manage data for new and existing clients within the database, ensuring that all communication with clients and outside agencies are accurate in the client record
• Handle client records efficiently and by following protocols
• Perform follow-ups with clients as directed
• Communicate with clients and outside agencies through phone calls, emails, text messaging and accurately detail the information requested and received in those communications
• Maintain a high level of confidentiality in accordance with the law and government regulations
• Maintain a high level of customer satisfaction

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