Presales Engineer

Job Description

REQUIREMENTS

• Minimum of 2 years technical experience in the Fire Detection industry with demonstrated abilities in some of the key areas of the job
• Good communication skills. 
• Ability to work within a team environment. 
• Attention to detail and the ability to organize effectively. 
• Proven technical & design skills; enjoys multiple assignments or projects in a wide range of product applications. 
• Computer proficiency in all common business and engineering applications.
• Good knowledge and understanding of various software packages such as Word, Excel, PowerPoint. 
• AutoCad is a must.

RESPONSIBILITES

• Recommend, design, and quote that meet/exceed customer needs.
• Expert in preparing design and drawings in AutoCAD.
• Liaise closely with sales team & product management to develop region-specific solutions.

• Provide regular feedback on customers’ technical requirements and complaints in relation and competitive products.
• Advise the commercial team on the benefits of products, competitive comparisons, and recommend cost-effective solutions.
• Maintain accurate, up-to-date records of product technical documentation, test reports, approvals, certification, etc. 
• Organize and conduct customer technical training jointly with the commercial team.
• Deliver product overviews and lead pre-sales presentations to clients & consultants. 
• Provide and coordinate after-sales technical support to Business Partners & end users.
• Provide partial telephone technical support.

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