Practice Coordinator 

Job Description

REQUIREMENTS

• 2-4 years of healthcare experience preferred, or direct experience working in an ambulatory medical office
• Position relies heavily upon communication; must have excellent oral and written communication skills to succeed
• Customer service oriented
• Previous experience directly supporting physicians
• Ability to function in a fast-paced environment and to be able to meet deadlines.
• Must be well-organized and a self-motivator
• Works well with others and is a team player
• Interacts effectively with staff, employees, managers, and physicians
• Must be able to generate reports and documents
• High School Diploma required, Bachelor’s degree preferred

RESPONSIBILITIES

• Monitors providers’ schedules to ensure that physicians maximize opportunities for efficient patient scheduling and timely patient flow in a virtual care setting. Schedules/Reschedule Physician clinics as needed.
• Aids in referral management and billing processes. Act as a resource for clinicians and Care Team staff. Obtains referrals as instructed by providers; completes prior authorizations as needed.
• Provides administrative and technical support to physicians for CME (Continuing Medical Education), financial reimbursement, licensing as well as other admin tasks as assigned.
• Answers provider requests and/or escalate provider requests appropriately to ensure physician receive timely information to concerns.
• Supports new physician onboarding by closely monitoring the credentialing and training progress to assure candidate is successfully processed internally
• Partners with credentialing team to stay ahead of physician license approvals, renewals, and expirations to ensure there is not a lapse in physicians’ ability to provide care.
• Provides ongoing feedback to manager regarding training needs, physician performance and process improvement.
• Assists operations leadership and medical director with department staff meeting agendas, and maintains attendance, minutes and follow up items.
• Participates in performance improvement projects and may perform other similar and related duties as required.
• Comply with company policies and procedures.

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