Portal Specialist

Job Description

REQUIREMENTS

• High school diploma or equivalent required; associate degree preferred.
• One (1) year of relevant experience in home infusion, specialty pharmacy, medical office, hospital liaison, or intake preferred.
• Experience working with electronic medical record (EMR) systems, intake systems, or case-management portals strongly preferred.
• CPR+ experience a plus.
• Strong attention to detail and accuracy in data entry.
• Ability to manage multiple screens, portals, and tasks simultaneously.
• Excellent written and electronic communication skills.
• Understanding of healthcare terminology, insurance benefits, and basic authorization concepts.
• Ability to work in a fast-paced environment and meet turnaround time expectations.
• Customer-service orientation when interacting with hospital case managers and internal teams.
• Proficiency in Microsoft Office and ability to quickly learn new technology platforms.
• Percentage of Travel: 0-25%

RESPONSIBILITIES

• Retrieves, reviews, and processes new referrals from assigned hospital portals in a timely manner
• Monitors multiple portals concurrently to minimize missed or delayed referrals
• Creates initial (“skeleton”) patient charts within CPR+ to facilitate quick downstream processing
• Communicates within hospital and case-management portals as needed (market-dependent)
• Relays benefit investigation outcomes, authorization status, and estimated delivery timelines to referral sources
• Collaborates with internal teams including Intake, BI, Authorization, Pharmacy, and Nursing as needed
• Supports standardized turnaround times for referral processing
• Identifies delays, missing documentation, or portal issues and escalate promptly
• Maintains accurate, compliant documentation in CPR+ and related systems
• Supervisory Responsibility: No

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers