PMO Supervisor
Job Description
REQUIREMENTS
- A high school diploma or equivalent is required, a bachelor’s degree is preferred. Equivalent combinations of education and relevant experience will be considered.
- A minimum of seven (7) years of proven experience as a Project Manager or Senior Project Manager is required; 10 years is preferred.
- A minimum of seven (7) years of experience leading PMO operations, with a minimum of three (3) years in people management. This includes accountability for performance, development, and delivery of results aligned with organizational objectives.
- Experience adopting PMO or governance-driven environment.
- Strong knowledge of project planning, scheduling, and dependency management.
- Strong understanding of risk, issue, and change management.
- Support managing resource capacity plans.
- Experience assessing and improving project plans, managing multiple concurrent projects, and conducting project audits or health checks.
- Ability to coach and develop delivery teams, hold peers accountable, and drive corrective action.
- Strong analytical and problem-solving skills.
- Ability to identify trends across multiple projects.
- Proficiency with tools such as JIRA, Smartsheet, MS Project, Confluence.
- Demonstrated ability to lead through influence, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes.
- Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
- Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
- Strong communication and presentation skills across all levels of the organization including executive communication.
- Proficiency with Microsoft Office tools and modern collaboration platforms (e.g., MS Teams, Slack).
- Self-starter with strong organizational and time management skills, capable of handling multiple priorities in a fast-paced environment.
- Ability to work collaboratively to foster a high-quality, results-driven, team-oriented environment.
- Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
- Willingness and ability to work flexible hours as needed and travel up to 10%, which may include occasional overnight travel.
- Preferred:
- PMP certification
- Scrum certification
RESPONSIBILITIES
- Reviews and validates project plans to ensure alignment with PMO standards, templates, and delivery methodology.
- Ensures all projects maintain accurate schedules, milestones, dependencies, and resource alignment.
- Provides feedback to project managers on gaps, inconsistencies, risks and stakeholders alignment based on project plans built by PMs and enforce corrective actions.
- Monitors execution across project managers to ensure consistency and adoption of stage gates process.
- Establishes and enforces PMO operating rhythms (weekly status, bi-weekly project health checks).
- Defines regular project audits and health checks across active projects.
- Ensures adherence to PMO standards, SDLC, Agile practices, and governance frameworks, including artifacts completion for each stage gate and maintains traceability across decisions, approvals and deliverables.
- Tracks project plans audit findings, creates an action plan and shares remediation actions with PMO leadership.
- Escalates systemic execution issues and risks to PMO leadership on project managers having challenges with driving timelines, decision points and following escalation paths.
- Provides hands-on coaching to Project Managers, Scrum Masters, and Project Coordinators.
- Partners with Supervisor of business and technical analyst to recommend PMO process improvements towards achieving optimal resource balance, scalability and operational efficiency.
- Reinforces PMO best practices in planning, risk management, and communication, while driving consistency and standardization across delivery teams.
- Acts as a point of escalation for delivery challenges and supports resolution of risks, issues, and blockers.
- Ensures timely and accurate project status reporting and provides visibility into project health and execution trends.
- Identifies trends across projects and recommends process and execution improvements to enhance delivery effectiveness.
- Takes an active approach to talent management by onboarding, mentoring, and inspiring a diverse, highly engaged, and skilled team. Continuously strengthens team capability through talent development, succession planning, and recruitment.
- Performs other duties as assigned.
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