People Generalist

Job Description

REQUIREMENTS

• A high school diploma or equivalent is required; an associate’s degree preferably in human resources, business, or related field is preferred. Equivalent combinations of education and relevant experience will be considered.
• A minimum of two (2) years of HR in employee relations, People operations, or related experience.
• Experience supporting employees and managers in fast-paced, remote environments.
• Working knowledge of federal and state employment laws, HR policies, and People practices.
• Strong customer service and employee support mindset.
• Ability to guide and support others through collaboration, including assisting teammates and contributing to shared processes, to foster a high-quality, team-oriented environment that drives results.
• Excellent communication, relationship management, problem-solving, and follow-through skills.
• Demonstrated ability to use discretion, maintain confidentiality and exercise sound judgment.
• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Strong attention to detail and operational consistency.
• Willingness and ability to work flexible hours as needed, and travel up to 10%, which may include occasional overnight travel.
• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).

Preferred:

• Intermediate Excel and reporting skills is highly preferred.
• Ability to identify trends, risks, and process gaps and escalate appropriately is highly preferred.
• Experience updating process documentation and SOPs.

RESPONSIBILITIES

• Provides guidance on general People policies, procedures, and practices.
• Manages and monitors shared People inboxes and the People ticketing system to ensure timely responses, triage, follow-up, and resolution of employee inquiries.
• Manages lower-complexity employee relations matters under the guidance of the PBP team, conducts fact-finding, documentation, and follow-up actions, assists with corrective action and performance documentation, coordinates ER case intake, tracking, and documentation management, schedules investigation meetings, interviews, and follow-up discussions, escalates complex, high-risk, or sensitive matters as appropriate, and conducts exit interviews in partnership with the dedicated PBP.
• Provides tactical and administrative support to PBPs, coordinates workflows and supports execution of People initiatives and processes, supports adverse action background checks, completes employment verifications and unemployment claims, completes other operational processes, and partners with Payroll, Benefits, and other teams as needed.
• Updates and maintains SOPs, process documentation, templates, and team resources; supports standardization and consistency across People processes; creates and analyzes Excel-based reporting, tracking, and trend identification; assists with reporting related to employee relations, engagement, compliance, and People operations; identifies operational gaps, trends, or process improvement opportunities and escalates as appropriate; and supports audit preparation, compliance reporting, and documentation.
• Maintains confidentiality and supports compliance with People policies and employment practices; stays current on employment laws and People practices impacting assigned responsibilities.
• Performs other duties as assigned.

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