Payment Specialist
Job Description
REQUIREMENTS
- Bachelor’s Degree in Finance, Accounting, Business Administration, Economics, or related field preferred
- Mandatory experience in a Forex trading company
- Banking-only experience will not be considered
- Strong understanding of Forex trading and CFD products
- Experience with MT4 and TradingView preferred
- Knowledge of international payment gateways and providers
- Experience with UK payment systems is an advantage
- Advanced Microsoft Excel skills for reconciliation and analysis
- Strong attention to detail and multitasking abilities
- Excellent communication and coordination skills
- Must currently be based in Dubai, UAE
- Overseas applicants will not be considered
RESPONSIBILITIES
- Process daily payment transactions including deposits, withdrawals, refunds, and bonuses
- Investigate and resolve payment-related issues and failed transactions
- Monitor and reconcile fund movements within the CRM system
- Maintain accurate payment records and transaction documentation
- Coordinate KYC onboarding and documentation with payment service providers
- Ensure compliance with AML/CFT regulations and internal procedures
- Analyze payment data and prepare operational reports
- Coordinate with internal teams and external payment providers
- Support improvements in payment systems and workflows
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