Patient Support Specialist

Job Description

REQUIREMENTS

• Two or more years of experience in a medical office or patient-facing healthcare role
• Experience scheduling appointments or coordinating patient care
• Excellent phone and written communication skills
• Strong organizational and multitasking abilities
• Comfortable learning new software and technology
• Ability to work independently in a remote environment

Preferred

• Experience verifying insurance benefits
• Familiarity with medical insurance
• Experience with behavioral health or private practice
• Experience using an electronic medical record (EMR/EHR)
• Microsoft 365 experience
• Experience working in a Mac environment

RESPONSIBILITIES

• Answer incoming patient phone calls with professionalism and empathy
• Schedule new and existing patient appointments
• Coordinate provider calendars
• Help patients understand the next steps in the scheduling process
• Verify insurance eligibility and benefits
• Explain basic insurance information in an easy-to-understand way
• Assist with insurance claims and administrative follow-up
• Document patient information accurately in our electronic medical record
• Communicate with patients, providers, insurance companies, and teammates
• Look for opportunities to improve processes while following established workflows

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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