Patient Support Specialist

Job Description

REQUIREMENTS

• Two or more years of experience in patient support, patient intake, patient coordination, healthcare customer service, medical scheduling, or a related healthcare role.
• Exceptional customer service skills and a genuine passion for helping patients.
• Ability to explain complex information in a clear, compassionate, and patient-friendly manner.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage multiple priorities effectively.
• Strong attention to detail and commitment to accurate documentation.
• Ability to work independently in a remote environment while remaining productive, organized, and accountable.
• Proficiency with standard computer applications and web-based software platforms.

Preferred

• Experience working with electronic health record (EHR/EMR) systems.
• Previous experience in patient intake, patient navigation, patient support, or patient coordination.
• Experience working with patients suffering from chronic pain, neurological conditions, or other complex medical conditions.
• Familiarity with CRM systems and patient communication platforms.
• Experience working in a remote healthcare or telehealth environment.

RESPONSIBILITIES

• Communicate with prospective and existing patients via phone, text, email, social media, and other communication platforms.
• Provide timely, professional, and compassionate support while delivering an exceptional patient experience.
• Help patients understand and navigate the various stages of their treatment journey.
• Educate patients about processes, expectations, and next steps in a clear and supportive manner.
• Document patient communications, progress, outcomes, and concerns within the electronic medical record (EMR).
• Conduct scheduled follow-up outreach with patients following their procedure.
• Monitor and respond to social media comments, messages, and patient inquiries.
• Collaborate closely with clinical, insurance, and administrative teams to ensure a seamless patient experience.
• Maintain accurate records and documentation while adhering to established workflows and procedures.
• Maintain strict compliance with HIPAA regulations and patient confidentiality standards.
• Assist with additional patient communication and support initiatives as needed.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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