Patient Responsibility Representative

Job Description

REQUIREMENTS

• High school diploma or G.E.D required
• Administrative or clerical experience preferred
• Experience in behavioral health/treatment required
• Proficiency in Google Office Suite (Gmail, Google Docs, Sheets etc.)
• Familiarity with HIPAA regulations preferred
• Strong communication (verbal/written), empathy, ability to multitask, and the ability to work in high stress situations

RESPONSIBILITIES

• Assist patients with understanding their insurance benefits, their patient responsibility and payment plans in a clear and compassionate manner
• Collect payments and set up payment arrangements while maintaining compliance with financial policies
• Respond promptly to patient inquiries via phone, email, or in person regarding account balances and attempts to pay.
• Maintain detailed documentation of all patient interactions, payments received, and follow up actions taken.
• Creating and sending invoices and payment arrangement notices to patients.
• Proven ability to provide excellent customer service with a positive, proactive attitude
• Office experience demonstrating organizational skills and attention to detail.

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Apply by clicking on the “Apply Now” button below!

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