Patient Experience Greeter

Job Description

JOB DETAILS

REQUIREMENTS

• Education: High School Diploma required; undergraduate degree preferred
• Experience: Customer service experience preferred; Wholly supportive of patient empowerment with a demonstrated commitment to the highest level of customer service. Experience managing interactions in a fast-paced and high volume call environment.
• Skills: Excellent telephone presence and skills; active and compassionate listener; organized communicator with superb attention to detail; Strong interpersonal skills for interacting with patients, caregivers, physicians, and other internal/external customers. Microsoft Office suite, Familiarity with SalesForce (CRM) and EHR a plus. Superior ability to use computer systems .

RESPONSIBILITIES

Answer all inbound calls coming into contact center

Determine the Correct Path for Caller

Advancing caller to the correct site/department with a warm hand-off

If caller has a general inquiry (e.g. directions to center), greeter will be responsible for providing accurate information

Document disposition in system

In order to address established patient need, lookup patient in Customer Relationship Management (CRM) or Electronic Health Record (EHR) systems

Fully versed on patient safety and patient privacy protocols (e.g. HIPAA regulatory standards)

Maintain call answer speed, abandon rates, and other performance standards at or above the service level

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn