Patient Engagement Specialist

Job Description

REQUIREMENTS

• 1-2 years of post-high school education or a degree from a two-year college
• 1-3 years of experience working in standard operating systems (Windows, MS Word, MS Excel, Internet, and other applicable systems.)
• 1-3 years of experience working in a call center, preferably sales related.
• Excellent verbal and written communication skills
• Outstanding phone skills with sensitivity towards protected health information (PHI).
• Must be organized, detail-oriented, and be able to multi-task
• Must be adaptable and a team player
• Professionalism in appearance, communication, and demeanor
• Must be able to work independently with limited supervision
• Solid problem-solving skills

RESPONSIBILITIES

• Outreaching to and scheduling patient home, telehealth, and in-clinic visits to complete their Annual Wellness Visits. These visits ensure patients receive timely preventative care and build care plans around existing health conditions
• Accepting inbound calls from patients to schedule Annual Wellness Visits (AWVs)
• Handling protected health information (PHI); and adhering to the general standards set forth by HIPAA
• Partnering with our client’s Nurse Practitioners (NP) to manage their day-to-day patient schedules, coordinating patient cancellations, reschedules, and add-ons with the NP.
• Building a logical driving route for our client’s Nurse Practitioner to complete their home visits that optimizes the time the NP spends with their patients
• Connecting with the geriatric population to build trust, answer questions, and make them feel comfortable, calm, and supported
• Outreaching to patients to complete key preventative screenings (Colon Cancer Screening, Mammograms, Diabetic Retina scans, HbA1c, and more), documenting outreach and establishing follow through plan.
• Building a strong positive relationship with our client’s Nurse Practitioners and maintaining professional communications with our client partners and Nurse Practitioners
• Coordinating referrals and activities for high-risk programs
• Maintaining collaborative relationships with clinicians and the leadership team to help develop new programs to improve patient engagement
• Other duties as assigned

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