Patient Access Scheduler

Job Description

REQUIREMENTS

• HS Diploma/GED
• 1+ Years Customer Service experience in healthcare or professional service industry
• Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
• Strong telephone management, organization, and prioritization skills

RESPONSIBILITIES

• Uses technology proficiently to identify and satisfy patient appointment scheduling needs
• Coordinates all aspects of patient scheduling needs according to protocols
• Notifies caller of change in appointment scheduling
• Acquires patient demographic and insurance information for new patients and verifies for returning patients
• Can optimally determine when a conversation needs to be escalated to triage or manager
• Provides pre-appointment instructions to patients at the time of the call
• Responds to, answers and/or advises questions or concerns

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