Patient Access Concierge

Job Description

REQUIREMENTS

• High School diploma or GED required.
• Previous experience in a healthcare, customer service, call center, or administrative role preferred.
• Exposure to patient scheduling, insurance, or billing processes is a plus but not required.
• Strong customer service mindset with the ability to communicate clearly and professionally
• Comfortable handling a high volume of calls and inquiries
• Ability to learn insurance verification, authorizations, and patient access workflows
• Basic proficiency with Microsoft Office (Word, Excel, Outlook, Teams) and web‑based systems
• Strong attention to detail and accuracy
• Ability to prioritize tasks, follow processes, and work independently with minimal supervision

RESPONSIBILITIES

Patient Registration:

• Accurately collect and enter patient demographic, insurance, and medical information.
• Verify patient identity following all HIPAA and facility protocols.
• Ensure all required forms and signatures are completed during registration.

Insurance Verification:

• Confirm patient insurance eligibility and benefits prior to service.
• Obtain and document pre-authorizations or referrals as required.
• Communicate any coverage issues or financial obligations to patients.

Customer Service:

• Greet patients and visitors warmly, providing courteous and efficient service.
• Answer patient questions regarding appointments, insurance, and registration processes.
• Address and resolve patient concerns or direct them to the appropriate personnel.

Scheduling and Coordination:

• Schedule, reschedule, and cancel appointments as needed.
• Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation.

Compliance & Documentation:

• Maintain accuracy and confidentiality in patient records.
• Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy).
• Report and correct registration errors promptly.

Financial Counseling (as applicable):

• Discuss patient financial responsibilities, co-pays, and payment options.
• Collect co-pays and provide receipts when applicable.

General Administrative Support:

• Answer phones, respond to emails, and perform general clerical duties.
• Maintain organized registration areas and supplies.
• Assist with training new registration staff as needed.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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