Partnership Success Manager

Job Description

REQUIREMENTS

• 3+ years of experience in partner management, customer success, account management, or a related relationship-management role, ideally at a high-growth SaaS or payments company
• Track record of managing a portfolio of relationships and driving measurable outcomes (pipeline, revenue, retention, or engagement)
• Strong organizational skills and attention to detail, with the ability to juggle many partners and tasks simultaneously
• Excellent communication and relationship-building skills across both internal teams and external partners
• Comfort with operational and administrative work, including CRM hygiene, reporting, and process management
• A proactive, solutions-oriented mindset and the ability to operate in a fast-changing, zero-to-one environment
• Experience with CRM and partner tools (Salesforce, HubSpot, PRM platforms, etc.) Previous experience in payments or FinTech a plus

RESPONSIBILITES

• Own the post-close partner relationship, serving as the primary point of contact for partners once agreements are signed
• Drive SAO generation by actively working with partners to identify, qualify, and route new merchant leads into our client’s sales pipeline
• Onboard and enable new partners, including training, resource sharing, and getting partners to first opportunity as quickly as possible
• Manage day-to-day partner operations and administrative tasks, including tracking referrals, maintaining partner records, and ensuring data accuracy across systems
• Monitor partner health and performance, proactively identifying at-risk or underperforming partners and building plans to re-engage them
• Collaborate cross-functionally with Sales to ensure partner-sourced leads are followed up on and progressing through pipeline
• Support partners with ongoing enablement, including marketing collateral, co-selling support, and answers to product or process questions
• Track and report on partner performance metrics, including SAO volume, pipeline contribution, and sourced revenue by partner
• Build and refine repeatable processes for partner onboarding, enablement, and ongoing success as the program scales

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