Part-Time Interpreter Scheduler

Job Description

REQUIREMENTS

– At least 2 years of customer service or scheduling experience

– Familiarity with ASL and/or the interpreting industry is required

– Excellent organizational skills and attention to detail

– Strong written communication skills – this role is heavily email and text-based

– Problem-solving ability to manage unexpected changes under pressure

– Comfortable with technology and learning new scheduling software

– ASL proficiency is strongly preferred

RESPONSIBILITES

– Develop and manage schedules for interpreting assignments, matching interpreters with clients based on qualifications, expertise, and availability

– Communicate with clients to understand their language needs, preferences, and scheduling requirements

– Maintain clear and timely communication with interpreters regarding assignments, expectations, and schedule changes

– Identify and resolve scheduling conflicts to ensure interpreters are allocated optimally

– Handle last-minute changes, cancellations, and emergencies to ensure continuity of service

– Use our scheduling platform (Boostlingo) to manage assignments, monitor interpreter availability, and track job status

– Collaborate with the team on quality assurance and interpreter performance feedback

– Recognize and respect cultural nuances to ensure appropriate interpreter-client matches

Are you interested in this position?

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