Part time-Director of Booking, Client Placement

Job Description

REQUIREMENTS

Bachelor’s or Master’s degree in mental health, business development, communications, or related field (MBA preferred)

5+ years of experience in booking, intake, or luxury client coordination

Demonstrated experience in high-pressure service settings and longevity in similar roles

Excellent communicator and calm under pressure

Proven ability to organize systems, prepare detailed documentation, and align cross-functional teams

RESPONSIBILITIES

Develop and maintain expert-level knowledge of all therapists’ clinical specializations, theoretical orientations, populations served, and services offered. As our team grows, you will be expected to stay continuously updated on every clinician’s expertise. This knowledge will be assessed on an ongoing basis to ensure specialized care.

Serve as the first point of contact for new clients and oversee end-to-end process

Conduct 15-minute consults and determine appropriate therapist matches

Manage live booking operations and real-time coordination across the practice

Submit detailed explaining therapist-patient alignment based on non-clinical factors

Resolve issues related to schedule changes, therapist fit, and provide sliding scale options when appropriate and pre-approved

Monitor therapist availability and caseload capacity to inform booking decisions

Track and report daily operational metrics (e.g., response times, booking status, cancellations) to help ensure patients are placed efficiently and providers are not overextended

Work on Zoom throughout the day with the admin and leadership team

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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