Part-Time Customer Care Associate

Job Description

REQUIREMENTS

• 3+ years of experience in customer support, customer success, operations, hospitality, fintech, or a related customer-facing role.
• Excellent written, verbal, and phone communication skills, with the ability to communicate clearly, professionally, and confidently with customers and partners.
• Strong empathy and a customer-first mindset, with a passion for helping people and delivering exceptional service.
• Proven problem-solving abilities and sound judgment, with the ability to investigate issues, identify root causes, and navigate complex situations.
• A white-glove service mentality and commitment to creating outstanding customer experiences.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and ambiguous situations.
• Collaborative team player who enjoys working closely with others to achieve shared goals while also taking ownership of individual responsibilities.
• Self-starter with a strong sense of accountability and the initiative to identify opportunities for improvement and contribute ideas proactively.
• Comfortable handling customer escalations and advocating for our our client’s service standards with confidence and professionalism.
• Experience in fintech and payments is preferred but not required

RESPONSIBILTIES

• Provide exceptional customer support through email and phone, resolving inquiries and issues in a timely, professional manner.
• Support customers, end users, and restaurant partners across our client’s Group Orders and Passport product lines.
• Troubleshoot and resolve real-time order issues, customer concerns, escalations, and complaints.
• Serve as a trusted resource for clients and restaurant partners, helping them navigate our client’s products, processes, and operations.
• Follow established Customer Care procedures, workflows, and operational standards to ensure consistent service delivery.
• Collaborate closely with teammates and leadership to maintain efficient day-to-day operations and a high level of customer satisfaction.
• Identify customer trends, share feedback with cross-functional teams, and contribute ideas to improve products, processes, and best practices.

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