Order Processing Executive

Executive

Dubai

September 3, 2026

Application ends: December 1, 2026

Job Description

REQUIREMENTS

Diploma or Bachelor’s degree in Business Administration, Interior Design, Operations, Sales, Project Coordination or a related field preferred.
1–5 years of experience in furniture, interiors, fit-out, joinery, home furnishing, retail operations or a similar client-facing role preferred.
Strong customer-facing and interpersonal skills.
Confident visiting customers independently at residential properties.
Good understanding of furniture materials, fabrics, finishes, colours and basic customization terminology.
Ability to understand product specifications, dimensions and basic drawings.
Comfortable taking and recording basic measurements accurately.
Strong attention to detail, particularly when documenting customer selections and production specifications.
Good organizational skills with the ability to manage multiple active orders simultaneously.
Strong follow-up and coordination skills.
Comfortable using tablets, smartphones, digital forms, e-signature platforms, spreadsheets and order-management systems.
Good written and spoken English.
Hindi, Malayalam, Arabic or other commonly spoken UAE languages are an advantage.
Professional appearance and communication style suitable for dealing with premium residential customers.
Able to identify discrepancies between quotations, customer selections and factory specifications.
Commercially aware and able to recognize when a customer request constitutes a variation or additional charge.
Able to work independently while coordinating closely with sales, production, accounts and delivery teams.
Willing to travel frequently within the UAE.
Valid UAE driving licence required.
Familiarity with Wix, CRM systems, ERP software, accounting software or digital approval workflows is an advantage.
Experience in furniture manufacturing, upholstery, joinery, interiors or bespoke furniture is highly desirable.

RESPONSIBILITES

Manage confirmed customer orders from order approval through factory release, production follow-up, delivery and final closure.
Contact customers and schedule site visits at villas, apartments and other project locations.
Visit clients with our client’s appropriate material samples, fabric books, colour swatches, finish samples and product references.
Present and explain available materials, finishes, colours, fabrics, hardware and customization options.
Assist customers in finalizing selections in accordance with the approved quotation and available product specifications.
Record all confirmed customer selections accurately.
Take or verify basic site measurements where required and identify access, delivery or installation constraints.
Prepare digital specification and approval forms for each order.
Obtain customer digital signatures or electronic approval before releasing customized orders to production.
Ensure all customer-approved specifications match the quotation, SKU, dimensions, materials, finishes and commercial terms.
Identify any variation that may affect price, lead time or production feasibility and obtain internal approval before confirming it to the customer.
Prepare complete factory release documentation with clear production specifications.
Coordinate with the factory to ensure approved drawings, dimensions, finishes, materials, fabrics and customization requirements are correctly understood.
Prevent outdated or superseded specifications from being used for production.
Follow up with the factory on material availability, production status and expected completion dates.
Maintain accurate order status updates within the company’s order management system.
Coordinate with sales, factory, procurement, accounts and delivery teams as required.
Follow up on pending customer approvals, outstanding selections and unresolved order information.
Coordinate delivery dates and customer availability once products are ready.
Support the resolution of order discrepancies, incorrect specifications, damages, replacements and customer concerns.
Maintain complete digital records for every assigned order, including approvals, photographs, measurements, correspondence and factory documents.
Ensure all client-facing communication is professional and consistent with Edit Haus service standards.
Protect customer information, pricing, company documents and internal commercial information.
Maintain company-issued samples, tablets, documentation and other assigned assets in good condition.
Travel regularly across assigned UAE locations using a company or authorized vehicle.
Provide management with regular updates on active orders, pending approvals, production issues and upcoming deliveries.