Operations Support Coordinator

Job Description

REQUIREMENTS

• Highly organized with exceptional attention to detail.
• Strong process-oriented mindset and commitment to accuracy.
• Salesforce experience required.
• Experience using project management software such as Monday.com, Asana, or similar platforms required.
• Strong project coordination and administrative support experience.
• Excellent time management and follow-through skills.
• Ability to manage multiple projects and competing priorities simultaneously.
• Strong written and verbal communication skills.
• Ability to identify process improvements and implement effective solutions.
• Comfortable working independently while collaborating across departments.
• Proficient in Microsoft Office and Google Workspace.

Preferred Experience

• Operations support, project coordination, or administrative operations experience.
• Experience supporting compliance, licensing, or documentation processes.
• Experience creating workflows, process documentation, and SOPs.
• Experience working in fast-paced, deadline-driven environments.
• Cross-functional project support and stakeholder coordination experience.

RESPONSIBILITIES

• Maintain and update Salesforce records for shows, events, locations, and pricing information on a weekly basis.
• Audit licensing documentation to identify gaps, inconsistencies, compliance concerns, and potential execution risks.
• Serve as a primary point of contact for buyer support, troubleshooting issues, answering operational questions, and resolving day-to-day needs.
• Provide operational support for special projects and priority initiatives across multiple departments.
• Create, manage, and optimize workflows within Monday.com and other project management platforms.
• Assist in developing, documenting, and maintaining Standard Operating Procedures (SOPs) for the licensing team.
• Support process improvement initiatives and help drive operational efficiency.
• Track project progress and ensure timely completion of assigned tasks and deliverables.
• Coordinate with internal stakeholders to support operational execution and communication.
• Perform additional administrative, project coordination, and operational support duties as needed.

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