Operations Specialist

Job Description

REQUIREMENTS

• 3-4 years of multi-site leadership experience in grocery, retail, or last-mile operations
• Strong analytical skills with the ability to interpret complex dashboards and grocery metrics
• Excellent communication skills for managing relationships with both on-ground staff and senior leadership
• Proficiency in using mobile/tablet applications and operational reporting tools
• Valid UAE driving licence and access to your own transport

Preferred

• Experience scaling new store launches or “dark store” operations in the Middle East
• Project management experience within a high-growth tech or e-commerce environment

RESPONSIBILITIES

• Oversee multiple grocery sites and mentor a team of Senior Operations Associates through structured field coaching
• Optimize performance by analyzing key KPIs such as picking time, accuracy, and rejection rates
• Implement data-driven action plans to address performance gaps and operational inefficiencies
• Conduct regular store walkthroughs and audits to ensure adherence to Standard Operating Procedures (SOPs)
• Collaborate cross-functionally with Supply Chain and Central Ops to resolve escalations and manage stakeholder relationships
• Consolidate cluster-level insights for Weekly and Monthly Business Reviews to present strategic recommendations to Regional Managers

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