Operations Coordinator

Job Description

REQUIREMENTS

▪ Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field.

▪ 1–3 years of experience in an operations coordination, customer service, administration, or field service support role.

▪ Proficient in Microsoft Office (Excel, Word, Outlook) with strong organizational, scheduling, and administrative skills; experience with CRM/ERP systems is an advantage.

▪ Excellent communication and customer service skills in English, with the ability to coordinate across departments, manage multiple priorities, and resolve customer enquiries professionally.

RESPONSIBILITES

▪ To deal courteously and efficiently with enquiries in person, by telephone and to deal with day-to -day written correspondence.

▪ Manage customer enquiries, complaints. Respond to e-mails, phone calls.

▪ Manages the ticketing center.

▪ Post service calls to the VIP clients as part of customer service on first service and after complaint/query actioned.

▪ Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

▪ Create accurate monthly schedules for the planned clients and ensure adherence in coordination with service officers.

▪ Update scheduled routes in close coordination with feedback from dispatcher.

▪ Coordinate with all internal departments and undertakes complete administrative functions to ensure that operations and support center are carried out effectively and efficiently.

▪ Identify and escalate priority issues.

▪ Prepare agendas and or programs for meetings and take minutes where necessary.

▪ Monthly schedules to be floated to the clients, division controller, dispatch & service officer.

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