Operations Analyst

Job Description

REQUIREMENTS

• High school diploma required.
• Must have recent hands-on experience in payments, fraud, risk, and KYC within online casino, sweepstakes, sports betting, poker or regulated iGaming environments.
• Working knowledge of AML, KYC, and compliance-related processes, including document review, verification workflows, and escalation handling.
• Experience producing reports, analysis, and operational summaries for management, with strong Excel skills and a data-driven mindset.
• Ability to identify trends, investigate issues thoroughly, and make sound, well-documented decisions.
• Experience working across payments, fraud, KYC, and compliance functions, including communicating findings or escalations to leadership.
• Comfort in a startup or fast-paced environment where priorities and processes evolve.
• Experience identifying process gaps, suggesting improvements, and contributing to SOPs or internal documentation.
• Strong judgment, organization, and ability to work effectively with limited oversight.
• Tech-savvy and comfortable learning new tools quickly, including using AI to improve work quality, efficiency, reporting, and documentation.
• Strong verbal/written communication and interpersonal skills, collaborative mindset, and willingness to support flexible business needs when required.
• Ability to work remotely full-time from the United States on an Eastern Time-aligned schedule.
• Must be a self-motivated team player with the ability to work in a customer-oriented, very fast-paced, and demanding environment.
• Must be able to meet or exceed set project milestones and deadlines, which will entail extra work time as needed (work hours beyond a normal work week).

Preferred Qualifications

• Experience with redemption or withdrawal review workflows.
• Experience with fraud tools, case management systems, KYC vendors, or payment platforms.
• Experience spotting trends across multiple accounts, devices, payments, or behaviors.
• Experience supporting audits, escalations, or control reviews.

RESPONSIBILITIES

• Review player accounts and transactions for fraud indicators and take action or escalate as needed.
• Review and process redemption requests in line with internal controls and procedures.
• Review and process KYC documents, including manual verification and follow-up for missing information.
• Investigate suspicious activity, linked account behavior, payment abuse, bonus abuse, and other fraud patterns.
• Monitor player activity and account behavior using available internal and third-party tools.
• Support AML and compliance-related reviews by identifying concerns and escalating appropriately.
• Investigate and help resolve escalated player inquiries related to payments, verification, account restrictions, and risk decisions.
• Generate recurring and ad hoc reports for leadership on fraud trends, redemption activity, KYC volumes, operational issues, and emerging risks.
• Document findings clearly and maintain accurate case notes, account records, and audit-ready support.
• Provide feedback on systems, tooling, workflows, and controls to improve efficiency and reduce risk.
• Contribute to SOPs, process documentation, internal guides, and team manuals
• Stay informed on fraud trends, payment abuse tactics, and operational risks relevant to online gaming and ecommerce.
• Partner cross-functionally with customer support, compliance, product, and leadership as needed.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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