Operational Controls Lead

Job Description

REQUIREMENTS

• Strong experience in Operations QA/QC, control testing, transaction testing, or operational risk management within a bank or financial institution
• Experience reviewing operational processes and identifying errors, exceptions, control weaknesses, and process gaps
• Experience making recommendations to strengthen controls.
• Strong analytical and MI/data analysis skills, with experience producing QA/QC reports, dashboards, and trend analysis
• The ability to challenge Operations constructively and operate with an independent control mindset
• A love of writing – we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about how we write)

RESPONSIBILITES

• Quality assurance reviews and quality control testing across operations, ensuring processes are executed accurately and in line with approved procedures
• Sample-based testing and control checks, identifying errors, control gaps, exceptions, and potential operational risks
• Corrective action and remediation plans, working with operations teams to close out issues within agreed timelines
• The Service guild controls attestation framework, and support risk owners in first-line RCSA exercises
• QA/QC testing frameworks, control checklists, sampling methodologies, and quality standards
• Regular QA/QC reporting and MI, feeding into our client’s -wide operational risk reporting
• Coordination of internal audit, external audit, compliance, risk, and regulatory reviews, providing evidence of operational controls and remediation.

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