Off Duty Coordinator

Job Description

REQUIREMENTS

• Experience in operations, coordination, customer support, or a related role
• Strong communication skills, both written and verbal
• Experience managing schedules, workflows, or logistics is preferred
• Familiarity with invoicing, billing, or financial tracking processes
• Comfort working with multiple systems and tools (e.g., CRM, communication platforms, scheduling tools)
• Ability to quickly learn new software platforms such as PowerDetails and supporting tools

RESPONSIBILITES

• Manage and oversee daily off-duty job operations, including reviewing, assigning, and monitoring open jobs
• Approve or decline job requests, applications, and employer registrations in accordance with agency policies
• Create, update, and maintain job schedules and calendars, encouraging portal adoption
• Handle high-volume inbound call and email queues efficiently, serving as the frontline operational support for agency partners, officers, and employers
• Communicate with officers, employers, and agency stakeholders to ensure jobs are properly staffed and executed
• Process invoicing activities including billing completed jobs, sending reminders, and collecting overdue payments
• Maintain and update personnel records, including rank changes, promotions, and status updates
• Monitor and respond to inbox communications, ensuring timely resolution of inquiries
• Conduct weekly, monthly, and annual operational tasks and administrative function.

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