Nonprofit Operations Support Coordinator

Job Description

REQUIREMENTS

• Bachelor’s Degree
• 4+ years of administrative, operations, and/or executive management support experience (nonprofit experience preferred)
• Exceptional organizational skills and attention to detail
• Proven ability to manage multiple priorities, meet deadlines and complete tasks independently with minimal supervision
• Professional demeanor and comfort interacting with executives, board members, volunteers, donors, and community members
• Strong written and verbal communication skills
• Proficiency with Google Workspace, Zoom, and Microsoft office tools
• Comfort in learning independent platforms and applications
• Comfort using AI tools (eg, ChatGPT, Claude) to draft and streamline work (Agentic Ai and/or NLP knowledge/experience is a plus)
• Ability to be flexible, take initiative, and adapt to changing tasks in a growing fast paced environment

RESPONSIBILITIES

• Provide operational and administrative support to the Directors, Leadership team members, and Board
• Schedule and coordinate board meetings, leadership meetings, and internal communications
• Prepare agendas, presentations, and meeting support materials
• Take accurate meeting notes and track action items through to completion
• Serve as central operational coordinator across departments to support management in facilitating team communications, and collaborations
• Manage calendars, scheduling, task tracking, and follow-ups
• Assist in maintaining processes, systems, workflows, data collection, automations and the practice of continuous improvement
• Draft, format, and polish documents, finalized contracts, reports, and professional communications
• Support communications of policy and process change updates
• Assist in the coordination of virtual support group sessions, including scheduling, technical setup, and basic troubleshooting
• Assist and support of volunteers onboarding tasks, training schedules, and volunteer communications
• Assist Department and Program Leads with various program logistics and ongoing coordination
• Assist with monitoring and the triage of general inquiries, emails, phone calls, surveys and received forms
• Maintain accurate records and documentation in CRM platforms and support basic donor communications
• Ensure timely and professional responses to stakeholders, volunteers, community partners and clients
• Assist in supporting data collection processes

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