NOC Analyst

Analyst

Remote

February 2, 2026

Application ends: May 3, 2026

JOB DETAILS

REQUIREMENTS

Hands on technical experience in at least one of: Linux | Cloud | Networking | WiFi
Experience using tools such as Jira, Confluence, Slack, Grafana, Kibana.
Strong critical thinking and problem solving abilities paired with a methodical approach to troubleshooting.
Ability to analyze system diagnostics and clearly articulate the issue for the customer
A strong desire to continuously learn and grow.
Willingness to collaborate with and help your teammates.
Strong communication and collaboration skills
BS degree in a STEM field or relevant professional experience

RESPONSIBILITIES

Triage, route, and respond to cases opened by our client’s customers and employees.
Monitor the Plume platform to ensure adherence to SLAs.
Execute MOPs, runbooks, or playbooks to remediate issues.
Use available tools to investigate and troubleshoot technical issues.
Work closely with operations and engineering teams; escalating issues as required.
Provide the best experience possible for Plume customers.
Manage workload to ensure that all customer issues are resolved in a timely manner.
Write new and improve existing documentation.
Provide feedback to improve product quality/functionality.
Shifts may include standard business hours and off-hours oncall.
Contribute to the development and refinement of NOC processes and procedures to enhance efficiency and effectiveness.
Work with NOC staff in other global regions to perform detailed handoff of critical issues.