Member Service Guide

Job Description

JOB DETAILS

REQUIREMENTS

• You have a minimum of 3 years of experience in a high-volume customer-serving atmosphere or fast-paced healthcare environment
• Passion for serving others and improving the healthcare experience.
• Proven ability to build rapport, trust, and strong relationships.
• Adaptability and resilience to succeed in a fast-changing, dynamic environment.
• Enjoys learning and applying new skills, processes, and feedback in real time.
• Important note for applicants applying for Bilingual roles. You must be fluent in both English and Spanish (in both written and oral communication).

RESPONSIBILITIES

• Engage members with empathy and professionalism across inbound calls and digital channels.
• Build high-quality connections that create trust and empower members to take confident steps in their care.
• Translate complex benefits and healthcare information into simple, clear terms.
• Flex between inbound service, outbound engagement, and digital outreach as priorities evolve.
• Adhere to HIPAA compliance and all regulatory requirements to protect member privacy and ensure high-quality service.
• Master multi-tasking skills: you’ll be listening to members, talking and typing…all at the same time!
• “Can-do” and optimistic attitude

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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