Member Engagement and Insights Specialist

Job Description

REQUIREMENTS

• Bachelor’s Degree

Required Skills and Abilities:

• 2+ years of experience working for a healthcare practice or hospital
• CRM documentation experience preferred
• High level of professionalism
• Strong critical thinking skills
• Strong customer centric focus/service skills
• Strong computer skills, including Word, Excel, and PowerPoint
• Strong verbal, written, presentation, and interpersonal communication skills

RESPONSIBILITES

Member Outreach & Engagement

• Conduct outbound calls to eligible WellBe members to educate them on in-home care benefits and schedule visits

• Establish trust and rapport through empathetic, authentic, and patient-centered conversations

• Navigate objections and concerns with a focus on understanding, not pressure

• Clearly articulate the value of WellBe’s in-home care model in a way that feels personalized and credible

Innovation & Insight Generation

• Analyze call outcomes to identify patterns, confounders, and drivers of success or resistance

• Participate in structured reviews of call recordings and transcripts

• Provide qualitative feedback on messaging, positioning, and conversation flow

• Test new engagement approaches and provide real-time feedback on what works and why

• Collaborate with leadership and analytics partners to refine outreach strategies

Collaboration & Experimentation

• Work closely with peers in the Innovation Lab to share learnings and insights

• Partner with leadership, analytics, and technology teams to inform future engagement models

• Contribute to the development of best practices that can be scaled across our client.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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