Medical Services Support 1

Job Description

REQUIREMENTS

• High school diploma or equivalent
• 2+ years’ experience in a call center or customer service environment
• 2+ years’ experience performing data entry with demonstrated accuracy
• Excellent verbal and written communication skills
• Strong multitasking abilities in a fast-paced environment
• Proficiency with Microsoft Office and ability to learn proprietary systems
• Reliable internet connection and dedicated workspace for remote work

Preferred

• Associate’s or Bachelor’s degree
• 2+ years’ experience in healthcare, workers’ compensation, or insurance
• Experience with medical terminology and healthcare coordination
• Background in administrative healthcare roles or medical office settings

RESPONSIBILITIES

• Order Processing & Management: Handle inbound calls, faxes, and emails to process orders for medical services and equipment (including home health, durable medical equipment, and physical medicine services)
• Service Coordination: Perform order triage based on priority, ensuring urgent needs receive prompt attention
• Clinical Communication: Interact professionally with healthcare providers, claims professionals, and other stakeholders
• Documentation & Data Integrity: Complete accurate data entry and document verification according to established protocols
• Workflow Optimization: Manage high volumes of transactions efficiently while adhering to quality standards
• Compliance: Follow contractual guidelines, company policies, and healthcare regulations
• Client Support: Make outbound calls as needed to obtain missing information or clarify requirements

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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