Market Support Agent

Job Description

REQUIREMENTS

• Exceptional attention to detail and accuracy
• Proficiency in Microsoft Office
• Strong organizational and time management skills
• Excellent communication skills, particularly via phone and email
• Ability to multitask and navigate between multiple job activities simultaneously
• Problem-solving skills with a proactive, team-oriented approach
• High level of professionalism, confidentiality, and positivity
• Ability to work independently with a commitment to meeting daily deadlines

RESPONSIBILITIES

• Serve as the primary contact for technicians in the field, providing real-time technical support and troubleshooting assistance
• Manage technician check-ins and check-outs
• Troubleshoot communication issues with equipment and providing other required codes to technicians
• Monitor chats, calls, and emails, offering timely support and relaying updates to project managers at a fast pace
• Maintaining client confidence by keeping all information confidential
• Support technician teams by ensuring resources and guidance are readily available
• Preparing accurate job reminders and activity notes
• Assist in maintaining and updating install manuals to ensure technicians have access to the latest resources and guides
• Provide updates and insights to project managers regarding daily issues, progress, and any schedule changes
• Maintain logs of calls, emails, and chats, ensuring accurate record-keeping to support workload analysis and planning

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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