Managing Director, Advising Services

Job Description

REQUIREMENTS

• 8 years of direct and progressive professional experience, including 4 years directly managing senior individual contributors or people managers in a complex services, consulting, philanthropy, or nonprofit context; or 10 years of relevant experience. An advanced degree in a related field would bring added value.
• Direct experience in fiscal sponsorship, intermediary organizations, or services to nonprofit/movement organizations is required.
• Demonstrated track record leading service delivery teams to measurable outcomes in partner or client retention, satisfaction, and operational performance.
• Demonstrated financial acumen — experience holding P&L, business unit, or service line accountability, including making calibration decisions that balance revenue, cost to serve, and mission.
• Experience leading in a matrixed or cross-functional team structure; skilled at navigating shared accountability and influencing across functions.
• Senior advisory experience with nonprofit, philanthropic, or movement leaders — including judgment on governance, organizational lifecycle, and risk.
• Experience contributing to market or business development — through pipeline qualification, ecosystem positioning, or partnership with Sales/BD functions.
• Experience leading through organizational change, including new operating models, redesigned processes, and the rollout of new systems and tools.
• Familiarity with the financial, compliance, HR, and grants management dynamics of fiscally sponsored projects preferred.

RESPONSIBILITIES

Lead and Develop the Senior Advisor Team (25%)

• Directly supervise, coach, and develop five Senior Advisors leading cross-functional service teams.
• Build an inclusive, team culture that empowers Senior Advisors and their teams to make decisions, escalate appropriately, and act with ownership.
• Lead goal-setting, performance management, and professional development planning for direct reports.
• Foster strong peer collaboration across the Senior Advisor cohort.

Drive Partner Retention, Satisfaction, and Impact (20%)

• Hold accountability for partner retention, satisfaction, and outcomes across the advising portfolio; monitor health indicators and act on early signals.
• Serve as a senior point of escalation for complex partner issues.
• Work alongside Senior Advisors to deepen relationships with key partners and identify opportunities to expand impact.
• Activate cross-portfolio opportunities for peer learning, collaboration, and movement-building.

Fulfill the Customer Service Promise Through the Cross-Functional Service Model (20%)

• Serve as the main liaison between the three core functions – advisory, finance and people – to meet partner needs and service standards.
• Ensure Tides systems align with partner priorities and expectations; Resolve friction points in the matrixed operating model; partner with peer department leaders to remove blockers to seamless partner service.
• Lead the cross-functional service team – ensuring effective collaboration between Senior Advisors and counterparts in Finance, HR, Grants Management, Legal, Risk & Compliance, IT, and other functions.
• Ensure consistent application of the Project Handbook, MOUs, service definitions, and service agreements across all teams.
• Identify and prioritize improvements to advising processes and systems; partner with operations, technology, and transformation leads to design, pilot, and scale enhancements.
• Translate the Executive Director’s transformation strategy into operational priorities, work plans, and team-level goals; provide the Executive Director with intelligence on portfolio health, team capacity, partner sentiment, financial performance, and operational risk.

Steward the Financial Sustainability Model (20%)

• Hold ongoing accountability for the financial health of the advising function – balancing operating revenue, cost to serve across the portfolio, and operating expenses.
• Develop, evaluate, and evolve sustainable pricing, products and fee models for fiscal sponsorship services.
• Calibrate strategically to preserve the financial sustainability of the model.
• Partner with the Executive Director to develop, monitor, and act on portfolio and pod-level financial indicators; surface trade-offs and recommend strategic responses.
• Hold sustainability and mission together, and ensure that the model’s economics are continually re-examined as conditions change.

Grow the Market and Pipeline in Partnership with Business Development (15%)

• Partner with the Business Development team to grow the broader market for fiscal sponsorship and expand the pipeline of new Tides Center projects.
• Bring the practitioner’s perspective to market development — informing positioning, service design, and value proposition.
• Engage in ecosystem-facing and thought leadership activities (sector convenings, peer networks, prospective partner conversations) to build awareness of fiscal sponsorship as a vehicle for social justice impact and Tides Center’s distinctive offer within it.

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