Manager of Client Operations

Job Description

JOB DETAILS

REQUIREMENTS

• Self-motivated and comfortable working independently in a remote setting
• Highly organized with strong attention to detail
• Calm, professional, and empathetic when handling challenges
• Able to manage multiple priorities, tight deadlines, and changing needs
• Adaptable and flexible in a fast-paced service environment
• Motivated by goals and outcomes with a selling and recruitment mindset
• A collaborative team player who values communication and improvement

RESPONSIBILITIES

• Match students with tutors based on academic needs and client preferences
• Serve as a primary point of contact for clients, providing proactive communication and support
• Manage active tutoring engagements to ensure smooth scheduling and service delivery
• Actively support new tutor acquisition to meet regional and subject demand
• Maintain accurate records in CRM and internal systems
• Resolve scheduling issues and service concerns with professionalism and empathy
• Monitor performance metrics related to placements, satisfaction, retention, and tutor supply
• Contribute to a positive and collaborative team culture

Are you interested in this position?

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