Loss Prevention Associate

Job Description

REQUIREMENTS

• Proficiency in both Spanish and English is preferred
• One plus years’ experience with collections in a call center environment
• Auto collections experience is preferred
• Previous work in collections, preferably in the automotive industry
• Outstanding customer, communication and organizational skill
• High level of integrity
• Strong sense of teamwork yet able to work independently
• Able to work from 12-9 PM EST

RESPONSIBILITIES

• Perform delinquent account collection calls, emails, or text messages assigned by management
• Service inbound customer calls pertaining to collections and redemptions
• Maintain clear and descriptive notes
• Set up and process one-time payments
• Prepare delinquent accounts for post repossession process
• Communicate with clients in a timely and orderly fashion by sending out notices
• Review accounts that have been referred for repossession and legal actions against debtors
• Issue written and oral instructions
• Enforce compliance with Collection Standard of Conduct policies
• Perform various administrative functions

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