Logistics Coordinator

Job Description

REQUIREMENTS

• Strong computer and data entry skills with the ability to accurately maintain operational information
• Excellent written and verbal communication skills
• Ability to follow established processes and procedures
• Ability to work independently and collaboratively within a team environment
• Strong organizational and problem-solving skills
• Knowledge of U.S. geography and ability to read maps preferred
• Transportation or logistics industry experience preferred

RESPONSIBILITIES

Driver & Trip Monitoring

• Monitor driver activity to ensure drivers are signed into the system, assigned proper equipment, and executing duties in a timely manner
• Monitor and ensure on-time service performance
• Verify drivers are completing pre-trip and post-trip inspections within the system
• Ensure trailers are properly recorded as picked up and dropped at correct locations
• Track load and trip progression to identify potential service failures

Carrier Relations

• Onboard carriers for new and existing lane coverage
• Cover loads daily while negotiating carrier rates to support cost control initiatives
• Maintain positive carrier relationships and assist in resolving carrier or driver concerns
• Assist carriers with identifying backhaul opportunities when requested

Data Entry & System Management

• Enter and maintain trip information and pre-billing data accurately
• Correct erroneous or incomplete data and communicate necessary corrections to drivers
• Update load and trip statuses within operational systems as required
• Document and track service failures and operational exceptions

Operational Support

• Communicate loads at risk of service failure to Scheduling and Dispatch teams promptly
• Coordinate the efficient handling of on-road breakdowns with Fleet Maintenance
• Serve as an initial point of contact for on-road issues including accidents, complaints, delays, and operational challenges
• Ensure timely communication of critical incidents to management

Administrative Responsibilities

• File and maintain driver, load, and trip documentation
• Research service failures and assist with operational follow-up
• Perform additional duties as assigned by management

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