Live Operations Associate

Job Description

REQUIREMENTS

• Strong written and spoken English (plus Hindi/Urdu language would be beneficial but not required)
• Live chat and phone support experience, with impeccable phone etiquette
• Willingness to take responsibility/ownership of each issue/task that you face
• Trustworthiness – Deliveroo wants honest workers who are capable of handling sensitive personal information
• Rotational shift work including evenings & weekends.

RESPONSIBILITIES

• Providing an effortless premium service to our partners on Live chat by reviewing, investigating and responding to their escalated queries, aiming for a first contact resolution when possible
• Being a positive and active team player and working hard to ensure the team goals are being achieved
• Proactively escalating and communicating any issues to the concerned team
• Identifying opportunities for continuous improvement and policy refinement within the department and company

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn