Knowledge Base Associate I

Job Description

REQUIREMENTS

• 2-3 years in SaaS, martech, or a related software/marketing field.
• 1–3 years creating customer-facing help or “how-to” documentation.
• Hands-on experience working in or with small/local businesses (preferred).
• Proficiency with screen-capture and video tools (Loom, Jumpshare, etc.)
• Deep understanding or, and experience working with/inside, the HighLevel platform.

RESPONSIBILITIES

• Audit & Optimize – Continuously review help documentation and customer feedback, prioritizing updates or retirements based on data and usability.
• Launch Readiness – Partner with Product Managers and Engineers to publish or update articles in lockstep with new feature releases and enhancements.
• Multimedia Enablement – Create educational media such as screen recordings, GIFs, and screenshots that bring written guides to life.
• Content Strategy – Design larger initiatives (e.g., guided learning paths, in-app tips) that drive adoption and reduce support tickets.
• Cross-Functional Collaboration – Align knowledge-base content with marketing assets, support workflows, and RevOps processes to ensure consistent messaging and discoverability.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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