IT Business Manager

Job Description

REQUIREMENTS

• Proven experience in networking, CCTV, automation, server/VPS environments
• Ability to run ads and manage a sales pipeline (or learn quickly with marketing support)
• Fluent in English (written & spoken) – client communication is key
• Self-starter: You can design processes, not just follow them
• Willing to work on freelance/contract basis initially (your own visa status)

Preferred:

• Previous experience hiring/managing junior technicians
• Knowledge of local market rates for service labor (UAE market)
• Existing portfolio or case studies from past IT service work

RESPONSIBILITIES

Business Development & Marketing Coordination

Plan and execute digital ads (Google/LinkedIn/local directories) to generate B2B/B2C leads

Work with our existing marketing team to create content, case studies, and email campaigns

Convert leads into service contracts (installation, migration, maintenance, support)

Operations & Delivery

Perform or supervise: CCTV & wireless installations, gate/barrier automation, home/office automation, printer setup, file/storage servers, data center cabling, VPS configuration/migration.

Create standardized processes (SOPs) for each service type

Manage project timelines, client communication, and post-installation support

Team Management

Hire and train additional technicians as volume grows

Assign tasks, monitor quality, and handle escalations

Build a small, agile field service team

Reporting & Profitability

Track revenue, costs, and profit margins for each project

Provide weekly performance reports to leadership

Ensure the department covers its own costs + generates profit share

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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