IT Admin

Other Positions

Dubai

April 28, 2026

Application ends: July 27, 2026

REQUIREMENTS

4+ years of experience in IT administration, deskside support, or a related field.
Strong troubleshooting skills across hardware, software, network, voice, and endpoint systems.
Knowledge of MDM solutions, endpoint security tools, access control systems, IT infrastructure setup, and cloud services.
Experience with firewall, VPN, VoIP, telephone systems, wireless networking, Office 365 administration, and endpoint management solutions.
Proven ability to work under pressure and manage multiple priorities.
Excellent communication and interpersonal skills with a customer-first mindset.
Flexibility to provide after-hours/on-call support as required.

RESPONSIBILITIES

Provide front-line deskside support and respond to urgent IT incidents with speed and professionalism.
Handle new-joiner setups, hardware swaps, peripheral installation, and MDM enrolment.
Manage access control and biometric enrolments, and support office moves and cabling requirements.
Liaise with local vendors and service providers (e.g., DU) to manage deliveries, installations, and service escalations.
Maintain and update IT asset inventory and ensure accurate record-keeping.
Participate in a structured on-call/after-hours rotation for triaging and escalating critical issues.
Administer and support firewall configurations, VPN setup, and secure remote access solutions.
Manage VoIP systems, telephone systems, and related voice infrastructure support.
Support wireless network setup, configuration, and troubleshooting (Wi-Fi access points, coverage issues, guest networks).
Perform Office 365 administration, including user management, mailbox configuration, licensing, and basic security policies.
Manage endpoint solutions including endpoint security, device management, compliance, and deployment using tools such as EDR platforms, antivirus solutions, and endpoint management systems (e.g., Intune/SCCM).